Chris Roberts, Ph.D.
RESEARCH

PUBLICATIONS

BOOK

 

Neuman, W. L., Plano Clark, V. L., Lane, D., & Roberts, C. (2004). Research and statistics guidebook.  Boston, MA: Pearson.

 

JOURNAL PUBLICATIONS

 

Roberts, C., & Shea, L. J. (2006). Trends in the gaming industry and the curricular implications. Journal of Hospitality and Tourism Education. 18(2), 45-49.

 

Roberts, C. (in press). The past and future trends of gaming. In Hashimoto, K. (ed.), Casino Management. Prentice Hall: New York.

 

Roberts, C., Shea, L. J., & Sasso, S. (2005). Ray Kroc: A visionary CEO who reshaped an industry. Journal of Hospitality and Tourism Education, 17(1), 4-8.

 

Roberts, C., & Shea, L. J. (2005). Balance, enrichment and rigor. Journal of Hospitality and Tourism Education, 17(1), 2.

 

Roberts, C. (2004). Consolidation in the International Hotel Industry. The Journal of Applied Hospitality Management, 7(1), 71-80.

 

Roberts, C. (in press). Bargaining power. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). Barriers to entry. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). Barriers to exit. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). Benchmarking. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). Competencies. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). Competitive advantage. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). Industry analysis. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). Industry life cycle. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). Switching costs. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Roberts, C. (in press). SWOT. International encyclopedia of hospitality management.  Oxford, UK: Elsevier.

 

Griffin, R. K., Shea, L. J., & Roberts, C. (2004). An innovative approach to international hospitality and tourism management education: The traveling summer abroad program. The Journal of Hospitality and Tourism Education, 16(2), pp. 50-58.

 

Shea, L. J., & Roberts, C. (2004). Obsessions department: How online teaching cost me $20,000. Journal of Hospitality and Tourism Education, 16(4), 4-5.

 

Roberts, C., & Shea, L. J. (2004). Educators as travelers and road warriors. Journal of Hospitality and Tourism Education, 16(3), 4-5.

 

Shea, L. J., & Roberts, C. (2004). The transformation of a diva: A tribute to entry-level food service positions and a call to secondary hospitality educators. Journal of Hospitality and Tourism Education, 16(2), 4-5.

 

Roberts, C., & Shea, L. J. (2004). Hospitality and tourism profiles. Journal of Hospitality and Tourism Education, 16(1), 4.

 

Shea, L. J., & Roberts, C. (2003). Introducing new approaches and strategies. Journal of Hospitality and Tourism Education, 15(4), 4.

 

Roberts, C., & Shea, L. J. (2003). Reflecting, reshaping and refining the mission and goals. Journal of Hospitality and Tourism Education, 15(3), 4.

 

Roberts, C., & Shea, L. J. (2003). A comparison of hotel executive teams in Singapore and the USA. Quest. Singapore Hotel Association: Singapore.

 

Shea, L. J., & Roberts, C. (2003). Organization, content and criteria. Journal of Hospitality and Tourism Education, 15(2), 5-6.

 

Roberts, C. (2003). Creating core competencies to develop service excellence. The Journal of Applied Hospitality Management, 6(1), 102-113.

 

Shea, L. J., & Roberts. C. (2003). Performance strategies: Establishing minimums. Journal of Hospitality and Tourism Education, 15(1), 52-58.

 

Roberts, C., & Shea, L. J. (2003). Developing quality and style in journal articles. Journal of Hospitality and Tourism Education, 15(1), 4-5.

Roberts, C. (2002). Keeping up with service enhancements. Hotels as Integrated Services, p. 174. Hospitality Press: Australia.

Shea, L. J., & Roberts, C. (2002). Trends in hotel industry top management team composition: A longitudinal analysis - Phase 2. The Journal of Applied Hospitality Management, 5(10), pp. 116-133.

Roberts, C. & Shea, L. J. (2002, March 15). Hotel executive teams: A missing gender report. Lodging Hospitality, pp. 33-34.

Roberts, C. (2001). Gaming and casino management. In B. Miller (Ed.), Introduction to Hospitality: A Dynamic Experience, pp. 93-104. Dubuque, IA: Kendall-Hunt.

Roberts, C. (2001). Developing core competencies to create service excellence. Achieving Service Excellence: Hotels. Asian Productivity Organization: Tokyo.

Roberts, C. (2001). Competitive advantage of service quality. In J. Kandampully, C. Mok, & B. Sparks (Eds.), Service Quality Management in Hospitality, Tourism and Leisure (pp. 111-122). Hawarth Hospitality Press: Auckland, N.Z.

Roberts, C. (2000). HOTS 2 is a hot learning tool. CHRIE Communiqué, 20(5), p. 6.

Roberts, C. (1999). The 2000 convention call for presentations has been revised. Journal of Hospitality and Tourism Education, 11(2), pp. 6-7.

Roberts, C. (1999). Using computer simulations to enhance teaching: Overcome the fear. Journal of Hospitality and Tourism Education, 10(4), pp. 42-44.

Roberts, C., & Shea, L. J. (1999). Top management teams in the hotel industry. The Journal of Applied Hospitality Management, 2(1), pp. 72-87.

Soteriou, E., & Roberts, C. (1998). The strategic planning process in national tourism organizations. Journal of Travel Research, 37(1), pp. 21-29.

Roberts, C. (1998). Academic authorship trends in hospitality and management. Journal of Hospitality and Tourism Education, 10(1), pp. 56-61.

Shea, L. J., & Roberts, C. (1998). A content-analysis for post-purchase evaluation using customer comment logbooks. Journal of Travel Research, 36(4), pp. 68-73.

Roberts, C. (1997). Franchising and strategic decision-making. Journal of Hospitality and Tourism Research, 21(1), pp. 160-178.

Roberts, C., Shea, L. J., & Lattuca, F. (1997). The resort management course: A case study. Journal of Hospitality and Tourism Education, 9(4), pp. 16-20.

Shea, L. J., & Roberts, C. (1997). A shift in teaching paradigms: From pedagogy to andragogy. Journal of Hospitality and Tourism Education, 9(1), pp. 33-36.

Roberts, C. & Shea, L. J. (1996). Core capabilities in the hotel industry. Hospitality Research Journal, 19(4), pp. 141-153.

Shea, L. J., & Roberts, C. (1995). Linking business and marketing strategies: An empirical study of the hospitality industry. Journal of Hospitality and Leisure Marketing, 3(1), pp. 47-64.

WORK IN PROGRESS

Roberts, C. (2006). Lodging industry consolidation: the impact of mergers and acquisitions in midsize city markets. Article in development for the Journal of Applied Hospitality Management.

 

Roberts, C., & Fladmoe-Lindquist, K. (2006). Hypercompetition and Mega-Casinos: A Las Vegas case study. Article in development for the California Management Journal.

 

Shea, L. J. & Roberts, C. (2008). Pioneers of the hospitality industry: Lessons from leaders, mentors, and visionaries.  Book, forthcoming, published by I-CHRIE.

PRESENTATIONS

Shea, L. J., & Roberts, C. (2006). An open discussion of JHTE: A session for contributors and reviewers. Council on Hotel, Restaurant and Institutional Education at Washington, DC.

 

Roberts, C., & Shea, L. J. (2005). The Educator: A session for contributors and reviewers. Council on Hotel, Restaurant and Institutional Education at Las Vegas, NV.

 

Shea, L. J., & Roberts, C. (2005). Strategies of teaching online: Share your knowledge. Council on Hotel, Restaurant and Institutional Education at Las Vegas, NV.

 

Shea, L. J., & Roberts, C. (2005). Strategic Management, Strategic Marketing in Lodging: Does it happen at the property level? Council of Hotel, Restaurant and Institutional Education at Las Vegas, NV.

 

Roberts, C., & Shea, L. J. (2004). The Educator: A session for contributors and reviewers. Council on Hotel, Restaurant and Institutional Education at Philadelphia, PA.

 

Roberts, C. (2004). Lodging industry consolidation: mergers and acquisitions in midsize city markets. Council on Hotel, Restaurant and Institutional Education at Philadelphia, PA.

 

Roberts, C., & Shea, L. J. (2004). Strategies of teaching online: Share your knowledge. Council on Hotel, Restaurant and Institutional Education at Philadelphia, PA.

 

Roberts, C. (2003). Careers in hospitality and tourism. Pioneer Valley Adult Education Center at Northampton, MA.

 

Roberts, C. (2003). Brave New World of Tourism: Ensuring Singapore Makes It. Keynote address to the 4th Singapore Hotel Association Industry Forum of General Managers, Singapore, August 28.

 

Shea, L. J., & Roberts, C. (2003). Composition of Hotel Executive Teams: Gender Similarities, Differences and Changes. Council on Hotel, Restaurant and Institutional Education at Palm Springs, CA.

 

Roberts, C., & Shea, L. J. (2003). What members want: Content of the Educator. Council on Hotel, Restaurant and Institutional Education at Palm Springs, CA.

 

Shea, L. J., & Roberts, C. (2003). Faculty performance: Beyond minimum standards. Council on Hotel, Restaurant and Institutional Education at Palm Springs, CA.

 

Roberts, C. (2003). An Online Hospitality Degree Program: The UMass Case. Presented to eight visiting Russian rectors at the University of Massachusetts, Amherst, February 5.

Roberts, C., & Williams, L. (2002). Research designs and standards. Invited presentation to the organizational studies doctoral faculty at the University of Phoenix Online at Phoenix, AZ.

Roberts, C., & Williams, L. (2002). Data collection and instrument selection. Invited presentation to the organizational studies doctoral faculty at the University of Phoenix Online at Phoenix, AZ.

Roberts, C. (2002). Changing lodging distribution channels. Invited presentation to the Singapore Hotel Association, Republic of Singapore.

Roberts, C., & Shea, L. J. (2002). A comparative analysis of hotel top management demographics in Singapore and the U.S. Council on Hotel, Restaurant and Institutional Education at Orlando, FL.

Roberts, C. (2002). An Online Hospitality Degree Program: The UMass Case. Council on Hotel, Restaurant and Institutional Education at Orlando, FL.

Roberts, C. & Shea, L. J. (2002). Establishing Minimum Standards for Faculty Merit Pay Allocation: A Case Study. Council on Hotel, Restaurant and Institutional Education at Orlando, FL.

Roberts, C. (2001). Industry Consolidation in the International Lodging Industry. EuroCHRIE Conference at Brig, Switzerland.

Roberts, C. (2001). Developing core competencies to create service excellence. Asian Productivity Organization, at Singapore.

Roberts, C. (2001). Strategic Understanding in the Hotel Industry. Council on Hotel, Restaurant and Institutional Education at Toronto, Canada.

Roberts, C. & Fladmoe-Lindquist, K. (2001). Casino foodservice outlets as a strategic positioning tool. Council on Hotel, Restaurant and Institutional Education at Toronto, Canada.

Shea, L. J., & Roberts, C. (2001). Top management teams in the hotel industry: Seven years later. Council on Hotel, Restaurant and Institutional Education at Toronto, Canada.

Roberts, C. (2001). Strategies for developing new international exchange partners. Council on Hotel, Restaurant and Institutional Education at Toronto, Canada.

Roberts, C. (2001). Forum on Studying and Living Internationally: HRTA in Switzerland. UMass College of Humanities and Fine Arts, Language Day, April.

Fladmoe-Lindquist, K., & Roberts. C. (2000). Hypercompetition and the megacasinos. Council on Hotel, Restaurant and Institutional Education at New Orleans.

Roberts, C. (2000). Web-enhanced vs. web-based courses. Council on Hotel, Restaurant and Institutional Education at New Orleans.

Roberts, C. (2000). Consolidation in the hotel industry. Council on Hotel, Restaurant and Institutional Education at New Orleans.

Roberts, C. (2000). Real world in class. Council on Hotel, Restaurant and Institutional Education at New Orleans.

Roberts, C. (2000). Creating strategic understanding in middle managers. Invited presentation to the Singapore hotel industry, Temasek Polytechnic, Republic of Singapore.

Kosky, L., & Roberts, C. (1999). Faculty Internships. NERCHRIE at Providence, RI.

Roberts, C. & Anderson, S. (1999). Integrating travel management services into a travel management program. Society for Collegiate Travel Management at Savannah, GA.

Roberts, C. & Kline, S. F. (1999). Internet and gaming homework assignments. Council on Hotel, Restaurant and Institutional Education at Albuquerque, NM.

Roberts, C. (1999). Faculty internships: A win-win for industry and academics. Council on Hotel, Restaurant and Institutional Education at Albuquerque, NM.

Roberts, C., & Shea, L. J. (1999). Top management teams in the hotel industry: An overview. Council on Hotel, Restaurant and Institutional Education at Albuquerque, NM.

Roberts, C. (1998). Going public: How IPOs change management realities. Eastern Academy of Management at Springfield, MA.

Roberts, C. (1998). Using computer simulations to enhance teaching. Council on Hotel, Restaurant and Institutional Education at Miami, FL.

Shea, L. J., & Roberts, C. (1998). Interdisciplinary pedagogical enrichment using computer simulation technology: Integrating strategic management and marketing. Council on Hotel, Restaurant and Institutional Education at Miami, FL.

Roberts, C., & Mir, R. (1997). Overcome your fear: Using computer simulations to enhance teaching strategy. Eastern Academy of Management at New Brunswick, NJ.

Roberts, C., & Shea, L. J. (1997). Linking strategic planning and implementation: a communication model and empirical test of strategic understanding. Strategic Management Society at Barcelona, Spain.

Shea, L. J., Roberts, C., & Lattuca, F. (1997). Developing a resort management course. Council on Hotel, Restaurant and Institutional Education at Providence, RI.

Roberts, C. (1995). Building core capabilities in the hotel industry. Executive Development Program, International College of Hospitality Administration at Brig, Switzerland.

Roberts, C. (1994). The next generation: Who will teach them? Eastern Academy of Management panel at Albany, NY. Subsequently published: Forray-Mannheim, J. 1996. Doctoral education and the teaching mission: A dialogue with Lee Burke, Jean Batrunek, Craig Lundberg, Jane Giacobbe Miller, Pushi Prasad, and Chris Roberts. Journal of Management Education. Vol. 20 (1), February.

Roberts, C. (1993). Communicating strategic understanding among managers. Western Academy of Management at San Jose, California.

Roberts, C. (1993). A model and preliminary test of communication and strategic understanding. Eastern Academy of Management at Providence, RI.

Roberts, C. (1993). Enriching the stakeholder concept in case study: Putting `meat' into steakholders. Organizational Behavior Teaching Conference at Lewisburg, PA.

Roberts, C. (1993). Communicating strategic understanding among managers. Invited paper presentation to the Management Faculty of the University of Utah at Salt Lake City, UT.

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Updated 09/04/2006